App / Casino
cy77 takes a straightforward approach to your personal data — we collect what we need to run your account and support your transactions through Nagad, Rocket and Bank Transfer, and nothing beyond that. What we do with that information, and the choices you hold over it, are set out clearly in this policy.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you use to fund your wallet. For transactions processed through Nagad, Rocket or Bank Transfer, we record the reference data needed to match deposits and withdrawals to your account. We do not store full wallet credentials on our side; payment confirmation data passes through the relevant channel and is retained only as a transaction record tied to your account history. We also collect standard technical data when you access the site — your device type, browser session identifiers and the pages you navigate. This data helps us keep the site stable and your account session secure. We do not sell this information to third parties, and we do not use it to build advertising profiles outside the site. Retention periods reflect the purpose: active account records are held as long as your account is open; transaction references are kept in line with the financial record obligations applicable in your eligible region. Where local law applies stricter or different rules, those rules govern. Access to this site and its features depends on your local law and eligible regions.
This policy covers the data we handle directly through cy77 — your account, your session and your transaction records. It does not extend to third-party services you reach from our site, and it does not override local legal requirements in your eligible region. Understanding its scope helps you know where to direct any question about your data.
Data collected when you log in, update your profile or change account settings falls inside this policy. This includes your registered contact details and any identity verification information you submit directly to us through the account area.
Payment references linked to Nagad, Rocket and Bank Transfer activity on your account are covered here. We hold only the record data needed to match and confirm a transaction — full wallet credentials are handled by the payment channel, not stored by us.
Your browsing behaviour within the site — which sections you open, session duration, device type — is covered by this policy. We use this to maintain a stable session and to understand which parts of the site you use, not to build an off-site profile.
Links to external payment providers, game studios or other third-party platforms are not covered by this policy. Once you leave our site or interact with an external service, that service's own privacy terms apply. We cannot control their data practices.
You hold several practical rights over the data we hold on your account. Reviewing what we store is the starting point: open your account area and check the profile and transaction history sections — most of the information we hold on you is visible there directly. If something looks wrong, you can correct your contact details through the account settings page; for anything that cannot be changed through those fields, raising a support request is the right route. If you want to understand what data we hold beyond what the account area shows, contact our support team through the published channel and ask specifically for a data summary. We will respond within the timeframe applicable under the rules of your eligible region. Where local law grants a right to request deletion, you can raise that through the same support route — we will confirm what can be removed and what must be retained for financial record obligations. Availability of specific rights depends on your local law and eligible region.
Open the account area and navigate to profile and transaction history. Most data we hold is visible there. Check your registered contact details and payment references to confirm accuracy before raising a formal request.
Account settings allow you to update contact information directly. For fields that cannot be edited in-account — such as identity verification records — submit a support request with the corrected detail and we will review it.
If you want a fuller picture of what we hold, contact support through the published channel and ask for a data summary. State your registered account identifier so we can locate the correct record and respond appropriately.
Where your local law gives you the right to request removal of personal data, contact support with a written request. We will confirm which data can be deleted and which must be kept for transaction record obligations under applicable rules.
If you have a question about this privacy policy — how your data is used, what we hold or how to exercise your rights — use the published support routes below. We handle policy questions through the same channels as account support, so you do not need a separate contact path.
Open the live chat icon on the site and describe your privacy question. Have your registered account identifier ready so the team can locate your record without delay.
Send your privacy or data request to the support email address published in the site's contact section. Include your account identifier and a clear description of the data question or the right you want to exercise.
The Help Centre linked from your account area covers common questions about data access, account corrections and transaction records. Check there first — many requests can be resolved without contacting the team directly.
We have shaped this policy around the real data flows on cy77 — account creation, session activity, and payment transactions through Nagad, Rocket and Bank Transfer. Each area has its own retention logic and its own contact path, so you can direct questions precisely rather than waiting for a generic response.
We use session cookies to keep your account authenticated while you browse. These are not used for cross-site advertising. You can manage cookie preferences through your browser settings, though disabling session cookies will affect how your account login behaves.
Access to your account data on our side is restricted to staff with a specific need — for example, to resolve a support request you have raised. We do not grant general internal access to personal account records outside of that operational need.
Active account records are held as long as your account remains open. Transaction references tied to Nagad, Rocket or Bank Transfer payments are kept for the period required by the financial record rules applicable in your eligible region. Closed accounts are handled per applicable local obligations.
When we update this policy, the revised version is published on this page with a note at the top indicating the change date. Continued use of the account after an update means you have had the opportunity to review the revised terms. Check this page if you want to confirm the current version.
These are the questions we hear most from account holders about how their data is handled. If your question is not here, contact support through the published routes.
We collect the details you provide during account creation — name, contact information and the payment method you link to your wallet. For transactions via Nagad, Rocket or Bank Transfer, we keep a reference record. We also collect standard session data such as your device type and browser session identifier.
We do not sell your personal data. We share transaction reference data with the payment channel — Nagad, Rocket or Bank Transfer — only to the extent needed to process and confirm your transaction. External game studios receive no personal account data from us. Third-party links from our site are covered by their own separate policies.
Open your account area and check the profile and transaction history sections. Most records we hold are visible there directly. If you need a broader summary of what we store, contact support through the published email or live chat channel and ask for a data access summary, quoting your account identifier.
Where your local law and eligible region grant a right to deletion, you can raise a request through the published support channel. We will confirm what can be removed. Transaction records tied to Nagad, Rocket or Bank Transfer may need to be retained for the financial record period required by applicable rules, even after a deletion request.
Account data is kept while your account is active. Transaction references are held for the period required under the financial record obligations applicable in your eligible region. When an account is closed, data handling follows the local legal requirements that apply. Contact support if you want clarification on the retention period for a specific record type.
Closing or ceasing to use your account does not automatically delete all records. Transaction references and identity verification data may be retained for the period required by applicable financial or legal obligations in your eligible region. You can raise a formal request through support to understand what is retained and under what basis after account closure.